The key to asking for personal information is to establish trust.Handle your information requests seamlessly with the following scripts, and customers will know they’re in good hands.If trying to figure out the right words to deny a customer’s request has you scratching your head, here’s a little known secret: don’t use the word “no.” It may sound tricky, but we’ve provided you with quality alternatives to soften the blow.Things can get messy when you don’t have the information a customer needs on hand.Also download our agent app to manage the chat from anywhere anytime.Record all voice and video chats with text transcripts from all your agents.
We all know the power of a great first impression, so use the scripts below to treat each new chat greeting like a real-life introduction.
Whether you’re offering general assistance or pointing them in the direction of specific sales, you want to bring the most value to the forefront of your service.
Try out the following lines when aiding visitors down the road to loyal customers.
Luckily for you, we’ve created 120 ready-to-use scripts for 8 most common live chat scenarios, all from scratch.
Training your live chat team to use the scripts will help you provide consistent and professional services in an efficient manner How you say hello makes a world of difference.